Frequently Asked Questions

Shipping

How long does delivery take?

We ship Australia-wide and internationally. Australian orders typically arrive within 7–14 business days. International orders may take 10–20 business days depending on your location.

Do you offer free shipping?

We offer free shipping on qualifying orders. Check our shipping policy for current thresholds and details.

How do I track my order?

Once your order is dispatched, you'll receive a tracking number via email. You can use this to track your parcel directly with the carrier.

Do you ship internationally?

Yes! We ship to many countries worldwide. Shipping times and costs vary by destination and will be calculated at checkout.

Orders & Returns

Can I change or cancel my order?

We process orders quickly, so please contact us as soon as possible at support@ryvexa.com if you need to make changes. We'll do our best to help before your order is dispatched.

What is your return policy?

We accept returns within 30 days of delivery for items in their original condition. Please visit our Refund Policy page for full details or contact us to start a return.

My item arrived damaged — what do I do?

We're sorry to hear that! Please email us at support@ryvexa.com with your order number and a photo of the damage and we'll make it right as quickly as possible.

Products

Are your products safe for pets?

Yes — all products sold on Ryvexa are selected with your pet's safety in mind. If you have specific concerns about a product's materials or suitability, feel free to contact us before purchasing.

What types of pets are your products suitable for?

Our range is primarily designed for dogs and cats, though many products are suitable for other small animals too. Check individual product descriptions for specific guidance.

Payments

What payment methods do you accept?

We accept all major credit and debit cards, as well as PayPal and other payment methods available at checkout.

Is my payment information secure?

Absolutely. Our store is powered by Shopify, which uses industry-leading encryption and security standards to protect your payment information.

Still have questions?

We'd love to help! Reach out to us at saxonryvexa1@gmail.com and we'll get back to you as soon as possible.