Refund policy

At Ryvexa, we want you and your pet to be completely happy with every purchase. If something isn't right, we're here to help.

RETURNS
You may return eligible items within 14 days of receiving your order. To qualify, items must be unused, in their original condition, and in original packaging.

The following items are not eligible for return:
- Gift cards
- Items marked as final sale
- Items that have been used or damaged after delivery

DAMAGED OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 5 days of delivery at saxonryvexa1@gmail.com with your order number and photos of the issue. We'll make it right with a replacement or full refund.

REFUNDS
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days.

RETURN SHIPPING
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. We recommend using a trackable shipping service.

HOW TO START A RETURN
Email us at saxonryvexa1@gmail.com with your order number and reason for return. Our team will guide you through the process. 

 

International Orders (United States) We accept returns on eligible items within 30 days of delivery. To initiate a return, please contact us at saxonryvexa1@gmail.com. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Refunds will be processed to your original payment method within 5–10 business days of receiving the returned item. We do not refund original shipping costs.